Modern, Scalable, Relevant Services for the Gaming Industry

Field Services

Your challenge is our business

Some people might worry about machine uptime. Not you. You have support from experts who have the full backing of the IGT enterprise. It doesn't matter if it's the installation of a single machine or a full labor and parts program. IGT uses highly trained and skilled professionals to consistently deliver quality work. Our field service team can assist with projects, respond to service calls, perform routine preventive maintenance, and more. We provide responsive service through onsite, online access, and phone support.

Prompt response and incident resolution
Preventive maintenance programs and bench repair
Equipment, installations, upgrades, and removals
Streamline slot floor operations and associated processes
Use turnkey packages when additional labor resources are needed

Rent-A-Tech

Leave it to the Pros

IGT Rent-A-Tech is a project-driven resource, scheduled in advance with Field Services. This service provides customers with skilled labor for specific, time bound project support. Maybe you're dealing with a floor-wide conversion, or a major machine move. Who knows, you could even need additional support during go-live activities. Regardless of your situation, you can rest easy knowing that you have onsite support provided by our trained professionals.

Break-Fix

The perfect solution to any machine issue.

When operators lack resources, knowledge, or logistics to solve the issue, there's no need to panic. The largest support organization in the industry is on your side thanks to our break-fix services. In no time, an experienced and qualified technician, with the full backing of the IGT enterprise, will jump in to help save the day.

Onsite Technician

Ready to lend a hand or two.

For a 12-month or longer engagement, staffing augmentation is customized to meet your long term machine service needs. When outsourcing is an option to augment your staff, IGT technicians can assist with assuring the highest uptime of your EGMs.

Install and Upgrade

You've got it made.

IGT takes care of the delivery, installation, and configuration of your game. When the time comes for upgrades for additional capacity and capability, trained professionals are available to get the job done at lightning speed.