Putting the "service" in Global Services.

Support Services

Prepare to shift business value into overdrive

Everyone likes more choices, and that’s exactly what our Support Services offers you. In addition to our existing world-class product support, IGT is now offering new value added services aimed at optimizing system performance and ensuring strategic alignment of your system with your business needs.

  • ITIL aligned incident management and remediation
  • Proactive monitoring and maintenance
  • Strategic alignment with your business needs 

Contact Us

IGT Support Services Brochure [pdf]

Systems Maintenance Plan

Innovation backed by solid service.

Protect your IGT Systems investment with an IGT Systems Maintenance Plan. Profit from the benefits designed to minimize downtime and maximize returns.

Included in the plan:

  • Licensed software and access to innovative new features
  • Expert Technical System Support available 24/7/365
  • Online tools including ticket automation and search capabilities

Learn More [pdf]

Technical Account Manager

Our mission is your success.

Technical Account Managers proactively work with operators as a trusted technical advisor, providing input to strategic and tactical planning efforts.

  • Proactively communicates information about IGT products and services
  • Manages high priority escalations and requests
  • Frames and conducts Quarterly Service Reviews
  • Shares knowledge and technology best practices
  • Provides insight into training opportunities

Systems Health Check

Is your system due for a check-up?

Our Systems Health Check analyzes your systems and identifies any areas impacting operational performance. This service includes evaluation of the relative health of your systems, a findings report of the system checked, and a recommended remediation plan with severity levels for issues discovered during the analysis.

  • Identifies areas of the system needing attention
  • Specifies any system configurations that need adjustment
  • Recommends maintenance and monitoring best practices
  • Provides findings report to assist with remediation

Learn More [pdf]

Systems Tune-Up

Boosting performance and reliability.

Restore system operations to optimal performance by remediating problems identified in the Systems Health Check.

  • Experienced IGT System engineers perform the Tune-Up for you
  • Reduce service interruptions by being more proactive with system care
  • Helps augment existing plans and resources related to system maintenance

SystemWatch™

Proactive systems management ensures a stable systems environment allowing you to concentrate your time on optimizing business outcomes.  Let IGT SystemWatch™ help you get the most out of your IGT systems investment.

  • Decreases the risk of unplanned disruptions and downtime
  • Lowers the total cost of ownership by improving long term performance
  • Proactively address issues before they impact the player experience

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