Maximize returns and player enjoyment

Systems and games are constantly evolving – shouldn’t your knowledge be evolving with them? Our technology training and support services are designed to enrich your employees with product and role based knowledge in order to maximize returns and player enjoyment. The operator who benefits the most is the one who knows how to use, support, and optimize emerging technology and the new class of Electronic Gaming Machines (EGMs).

• Increasing staff effectiveness through training
• Retain resources, heighten morale, and create recruiting differentiators
• Enhance skill sets while creating a path for professional development
• Enable staff to tune and optimize technology for maximum impact  

Professional Training

Give yourself an educational upgrade.

Your knowledge boost starts with the IGT University catalog. You can choose from a variety of IGT Systems and EGM classes to enhance your knowledge of how to utilize, maintain, and best employ these products.

Professional Certification

Curriculum tailored for our success.

The IGT University offers the opportunities for position-specific and tiered certifications.

• IGT Specialist - For those new to the gaming industry or transitioning to a new department
• IGT Expert - Focusing on best-in-class operations and service practices
• IGT Master - Expanded understanding of IGT products to the highest available level 

*Certification classes are offered in a classroom setting.

Mentoring

Learn from the best.

The mentoring service is a customized comprehensive program designed for one main purpose – to improve the way existing IGT Advantage and EZ Pay customers make use of their systems. Using our resources, it will encompass detailed training, specific troubleshooting, and recommendations for increasing efficiencies within each area engaged.